Repair complaints to Motor Ombudsman up nearly a third
The Motor Ombudsman’s dispute resolution service received more service and repair complaints from customers in the third quarter of the year than ever before. From 1 July to 30 September […]
Motor Ombudsman
Motor Ombudsman New Car Code celebrates two decades
The Motor Ombudsman is marking two decades since its Motor Industry Code of Practice for New Cars received full ‘Stage Two’ approval from the former Office of Fair Trading (OFT). […]
IAAF and Motor Ombudsman announce ADR partnership
The Independent Automotive Aftermarket Federation (IAAF) has enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service. This […]
GWM ORA joins Motor Ombudsman’s New Car Code
The Motor Ombudsman has announced that all-electric Chinese vehicle manufacturer GWM ORA has gained accreditation to its established Motor Industry Code of Practice for New Cars. This means 98% of […]
Drivers reminded to book MOTs or risk £1,000 fine
The Motor Ombudsman is urging drivers to book their MOTs in advance or risk a £1,000 fine if they use their vehicles beyond its expiration date. A valid MOT is […]
Motor Ombudsman marks Code of Practice milestone
The Motor Ombudsman is marking 15 years since its Motor Industry Code of Practice for Vehicle Warranty Products was unveiled. The Code, which has received more than 22,500 contacts from […]
INEOS Automotive joins Motor Ombudsman code
The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle […]
Händler Protect follows Motor Ombudsman Code
The Motor Ombudsman has announced that vehicle warranty provider Händler Protect has joined its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products. It is […]
Under-inflated tyres cost drivers £112m a year
Under-inflated tyres are costing drivers upwards of £112m a year, according to a study carried out by The Motor Ombudsman. Apart from increased safety risks, tyres that are not inflated […]
Motor Ombudsman unveils new tyre safety campaign
The Motor Ombudsman has unveiled its ‘Make Time for Tyres’ campaign as part of its showcase at this year’s two-day UK Garage & Bodyshop Event, which opens at the National […]
Nominations open for Motor Ombudsman Star Awards
The Motor Ombudsman is now inviting nominations for the fifth edition of its Star Awards. Launched in 2020, the annual competition recognises excellence in customer service delivered by Motor Ombudsman-accredited […]
Motor Ombudsman receives record high repair complaints
The Motor Ombudsman received more service and repair cases than ever before in the first quarter of the year. It recorded 1,604 new cases from January to March, which equates […]
