ICS

Auto Windscreens sets ICS benchmark

Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service […]

Covéa secures ICS hat-trick

Covéa Insurance has become the first and only member of the Institute of Customer Service (ICS) to hold three simultaneous ServiceMark Accreditations with Distinction, the highest level of accreditation the […]