customer service

LKQ Coatings has appointed Jodie Mullard as new head of channel. Mullard joins from LKQ Europe, where she was director of digital customer experience, overseeing everything from product value propositions, […]

Robins & Day has passed 10,000 reviews on TrustPilot, achieving an overall customer rating of 4.6. The dealership group has 29 sites across the UK, 17 of which are now […]

New research has found that people over processes matter more to car buyers. Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high […]

Rugby-based SMART repair specialist Revive! has surpassed 20,000 ‘Excellent’ or ‘Great’ reviews from customers on the consumer review website, Trustpilot. The milestone coincides with Revive! celebrating its best-ever monthly sales […]

The Preston franchise of SMART vehicle repair specialists Revive! Auto Innovations has been shortlisted for the prestigious Customer Service Award at this year’s Red Rose Awards. The awards ceremony, which […]

Scott Hamilton-Cooper has been appointed managing director of AX Automotive, the accident assistance and aftercare division of AX. Stepping up from his role as director of sales and operations, he […]

SsangYong Motors UK has appointed Thomas Holyoak as regional aftersales manager. He will report to aftersales director, Mark Burrows. Holyoak has a wealth of experience in aftersales having started his […]

The Vella Group is celebrating after being highly commended by judges in two award categories at the UK Customer Service Excellence Awards 2022. It was highly commended by the judges […]

CAM has been re-accredited with the Investors in People (IIP) Gold Award, an accolade which recognises its relationship with customers. The award, handed to only 17% of organisations, is a result of […]

Copart has announced that training has begun at its newly-launched Driver Academy. The academy was launched in January to secure the future supply of highly skilled Copart drivers. It aims […]

The Motor Ombudsman has reported that a third (33%) of disputes submitted by electric vehicle consumers were due to an issue at the point of sale or because of the […]

New data has found that quicker response times from dealers leads to more sales. According to data from iTrackLEADS, dealers take an average of 50 mins to respond to an […]