customer service

Motor Ombudsman receives record EV complaints

The Motor Ombudsman has recorded the highest quarterly volume of consumer complaints about electric vehicles (EVs) during the opening three months of 2023. A total of 273 disputes were logged […]

Used car values bucking trend, says BCA

BCA unveils customer service solutions

BCA has announced a number of customer service enhancements. Multi-vehicle booking on deliveries have been introduced online to help customers making multiple purchases, introducing efficiencies and ensuring purchased stock arrives […]

NFU Mutual tops car insurance index

NFU Mutual has been named as the best car insurance provider for the fifth consecutive year in the 2022 Honest John Satisfaction Index. The Satisfaction Index is a measure of […]

Motor Ombudsman receives record views

The Motor Ombudsman has reported that its Knowledge Base received over 640,000 article views in 2022, setting a new annual record for the resource. Since its launch in 2019 it […]

Auto Windscreens sets ICS benchmark

Auto Windscreens has achieved a Customer Satisfaction Business Benchmarking score of 93.1 in an independent survey of its customers by the Institute of Customer Service. The Institute of Customer Service […]

Fix Auto UK celebrates 10,000 Trustpilot reviews

Fix Auto UK has recorded 10,000 customer reviews on Trustpilot, achieving a collective 4.6-star ‘Excellent’ rating. Managing director Ian Pugh said: “This is an incredible milestone in which all our […]

BookMyGarage launches mobile mechanic service

BookMyGarage has announced the addition of mobile mechanics to its service offering after its latest study revealed that 68% of customers would consider making the most of a mobile workforce. […]

Kia introduces new fleet SMR service

Kia has launched the ‘Kia Business Service Promise’, designed to keep fleet and business customers mobile by providing quality-assured service, maintenance and repair. Using only genuine parts and with all […]

The road to better customer service

OSRAM and Ring has appointed Ehsan Ali new as its workshop solutions van sales manager. As part of his role, he will visit workshops in a fully-kitted out, bringing customers […]

Uncertainty thwarts car buying process

A third (33%) of young drivers do not feel confident asking dealers questions about a car they are considering buying. This is according to new research from AA Cars. It […]

Global ambitions for Manchester car rental company

A Manchester based online car rental company has gone global after raising £534,000 in funding from investors. Stressfreecarrentals has launched versions of its website to serve Spain, France, Portugal, Brazil, […]

Harvey heads up new digital division

Keyloop has launched a new division to accelerate digital transformation for OEMs and large dealer groups in the UK and across Europe. The Alliances division will bring together technology partners, […]