customer satisfaction

Enterprise names inaugural repair winners

Enterprise Rent-A-Car has announced the first five recipients of its newly-launched Net Promoter Score (NPS) awards for repairers on its accident repair network. The awards will be made quarterly, with […]

Satisfaction high despite used car prices

More than eight in 10 (84%) of UK car buyers are satisfied they got a great or good deal on their most recent used car purchase. That’s despite data from […]

NMDA survey reveals dealer disappointment

The Spring 2022 edition of the NMDA Dealer Attitude Survey has revealed a dip in customer satisfaction between dealers of two-wheeled vehicles and manufacturers. The survey found that satisfaction levels […]

DWV celebrates consumer trust

Smart repairer Dent Wizard Ventures (DWV) has reached an industry milestone by recording over 11,000 reviews on Trustpilot. DWV currently holds an average TrustScore of 4.8 out of 5, with […]

Customers hacked off with the haggle hassle

Manufacturers moving to an agency sales model without haggling could see a significant increase in online retail. This is according to research by What Car?, which analysed feedback from 1,310 […]

Dealerships let down by the dealers

Car buyers are almost always satisfied by dealers, but customers remain less happy with the quality of dealer staff, new research has revealed. The finding comes from a unique deep […]

Customer portal developed for dealers

A new technology platform has been launched to help dealers develop long-term relationships with customers. The iConnect portal, delivered by automotive software solutions company Mad Devs, helps connect dealers with […]

Code of Practice makes perfect sense for Genesis

Genesis Motor UK has gained accreditation to the Motor Ombudsman’s Code of Practice for New Cars. The means customers can call on the Motor Ombudsman to resolve any disputes should […]