AX Group has committed to operating in accordance with the principles of the Financial Conduct Authority’s Consumer Duty throughout its operations. AX has called for more businesses in the claims […]
The Financial Conduct Authority has told motor insurers they are falling short of new Consumer Duty regulations and warned them to improve services within three months or face penalties. In […]
Dealers are being advised to reassess the customer journeys and deal processes within document management and DMS platforms ahead of the introduction of the new Consumer Duty regulations on 31 […]
