Human factor key to sales experience
New research has found that people over processes matter more to car buyers. Auto Express’s latest Driver Power ownership satisfaction survey said that while dealers focus heavily on processes, high […]
auto express
15% of MoT verdicts incorrect
New research conducted by Auto Express has revealed that a high number of MoT test results are wrong. The results state that one in seven MoT tests carried out were wrong, […]
Car labour rates like postcode lottery
Auto Express and Warrantywise revealed that average hourly labour rates for car repairs can vary by as much as 220 per cent across Britain. Using data supplied by used car […]
