Day’s Fleet adopts Motor Assist to enhance accident aftercare
Day’s Fleet has partnered with Motor Assist, the incident management specialist from AX, to enhance its accident management operations.
The family-owned motor group with a long-standing reputation in vehicle funding and fleet management solutions adopted Motor Assist’s services to enhance efficiency, reduce vehicle downtime and align with its emphasis on personal customer service.
Day’s Fleet adopts Motor Assist
The partnership has expanded after a long-standing affiliation with AX that would help to ensure that Day’s Fleet’s values and professionalism would be reflected in the service delivered via Motor Assist.
Since the introduction of Motor Assist earlier this year, the fleet management specialist has cemented its reputation for customer service, a vital component of its operations in what is a stressful and potentially disruptive time for a driver following an accident.
Providing a range of services to ensure vehicle incidents are managed as efficiently as possible, the extended remit with AX, delivered through Motor Assist, incorporates a comprehensive, end-to-end accident management service.
The aim is to double the number of vehicles receiving Motor Assist’s support by the start of 2025. But the collaboration has already yielded results, with a growing number of vehicles added to the programme so that more drivers benefit from swift responses to claims, coordination with repair networks and the provision of real-time updates to both Day’s Fleet staff and its customers.
Growing client roster
Caroline Lee, operations manager as Day’s Fleet adopts Motor Assist:
“With thousands of vehicles under our management, and a growing roster of corporate and private clients, we wanted to ensure that customer outcomes exceeded the already high standards we had set ourselves.”
The modular solution provided by Motor Assist allows Day’s Fleet to tailor the service it receives. The multi-year agreement has already generated significant benefits including improved efficiency and enhanced customer experience.
Mark Young, account director at Motor Assist, added as Day’s Fleet adopts Motor Assist: “In a complex sector such as accident and claims management, a thorough understanding of your partner’s business is absolutely essential.
Replacement vehicle hire service
“Our history with Day’s Fleet and shared ethos mean that integrating our operations has been very smooth, enabling Day’s Fleet’s private and corporate clients to benefit from a full accident management solution from the off. Our aim was to ensure its business growth was supported rather than hindered by this demanding aspect of managing a large volume of vehicles.”
Central to the proposition is the non-fault replacement vehicle hire service to enable Day’s Fleet customers to return to the road with minimal disruption following an incident. As well as receiving a like-for-like replacement vehicle, Motor assist provides drivers with prompt support at every step of the claims and repair process.
Lee concluded: “The onboarding process was critical; it can be daunting integrating new services. But from the outset, Motor Assist ensured the implementation of its accident management processes was as seamless as possible, working closely with the Day’s Fleet sales and account management teams to integrate our customers into the service.”
