Platform built for smoother part exchange
A new online sales platform has gone live with the intention of simplifying the part exchange process for retailers and customer.
To process a part exchange valuation via the new Tootle platform, the dealer shares a link with the customer, who then submits their vehicle details, adds their desired exchange value and creates a Tootle account from where they can manage the process.
The customer is alerted if their preferred part exchange value exceeds the cap hpi estimate, helping to set expectations and avoid difficult conversations later in the sales journey.
The customer is also invited to upload images and videos and use a simple panel grader to identify any damage. This enables the retailer to visually assess the condition of the car without seeing it in person before making a valuation.
Dealers can view valuations requests and make offers on the Tootle dashboard.
Alistair Horsburgh, CEO at CitNOW, said: “We often hear from retailers that customers aren’t transparent when reporting the condition of their current vehicle, with many often overestimating trade-in values. As well as increasing the risk of retailers providing an incorrect initial valuation, this can lead to an awkward conversation on the forecourt when the customer arrives in a vehicle that has more wear and tear than expected.”
Wendy Swaine, head of sales at cap hpi said, “Tootle is an easy-to-use tool that helps make the vehicle purchase process easier for both retailers and customers. Our independent verification solution helps retailers set customer expectations from the very start of the part exchange process, ultimately helping to keep CSI scores high and improving the likelihood of a sale.”
