Fix Auto UK and Motor Ombudsman team up

Fix Auto UK has followed up its partnership with Trustpilot by announcing it is now also working with The Motor Ombudsman.

It hopes this will further instil customer confidence in the services of every franchise partner.

Fix Auto UK will actively and openly promote The Motor Ombudsman’s services at every repair centre within the network to highlight that they are there to help retail customers in the event of a dispute.

The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Service and Repair Code of Practice commits garages and repair centres to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.

Introduced in 2008, the Code is designed to ensure consumers receive an honest and fair service when work is undertaken on their vehicle, with accredited businesses also committing to the use of clear and accurate advertising, transparent pricing, employing qualified staff that act in the customer’s best interests, and having a swift complaints handling process in place should something go wrong.

Ian Pugh, Fix Auto UK’s managing director, said: “We pride ourselves at delivering what we believe to be an industry-leading customer journey. That is paramount to everything we do as a network which is instantly being reflected in our Trustpilot reviews and overall TrustScore.

“However, in the event of a dispute with a retail customer we would want it resolved amicably and as swiftly as possible. That is where The Motor Ombudsman steps in as a truly independent and highly respected organisation if we couldn’t reach an agreement ourselves. It adheres to a strict Code of Practice, one that establishes consumer confidence that cements our position as industry leaders in customer service and repair quality.”

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “We are delighted to welcome the Fix Auto UK network to our Motor Industry Code of Practice for Service and Repair.

“With more than 100 Fix Auto UK repairers gaining accreditation, this once again expands the extensive coverage of our Code offered to consumers across the UK. It equally demonstrates to motorists that, regardless of where they are located, they have the reassurance that every Fix Auto UK centre is striving for the highest standards of work and service, and that they have embraced the recommended operating guidelines set out in our comprehensive and long-established Code.”