Salvage company goes paperless

The largest vehicle salvage and recycling company in the UK has introduced a new paperless system that provides complete visibility of its collection and delivery operations.

SYNETIQ, which operates 16 sites and processes more than 100,000 vehicles a year, is employing a new system which combines mobile apps and vehicle tracking, integrated with its own salvage IT systems.

The solution has been provided by BigChange.

SYNETIQ works with a number of insurance companies, police forces and fleet management companies to collect and process written-off and unroadworthy vehicles from around the UK, operating a fleet of 97 car transporters with 20 vans for transporting parts.  

Jason Cross, business development director at SYNETIQ, said, ‘With various company acquisitions and our growth plans for the business we knew our transport management system needed an overhaul as it was just not flexible enough to meet our needs. It soon became clear that BigChange offered the best solution, not just through the very flexible JobWatch platform but also as a company willing to engage with us and provide integration with our Frontier IT system.’

SYNETIQ drivers run the JobWatch app on their smartphones and details for collections and deliveries are received on their phones. The app completely eliminates paperwork with on screen data entry of vehicle safety checks, vehicle collection appraisals and customer sign-offs.

Tom Moore, transport manager, said, ‘JobWatch makes it much easier to manage our often complex transport operations and the integrated live tracking and paper-free reporting has transformed the way we work. The ease with which JobWatch can be adapted is particularly impressive. We can now simply drag and drop jobs into routes upfront or on the fly and driver check reports can be easily customised for our mixed fleet.

‘JobWatch allows for better visuals on safety for drivers – working hours, breaks and mileage for example – and we have been able to track average delivery costs and try and reduce them by smarter routing and utilisation; ultimately it will make us more efficient and safer.’