TruckEast Bury St Edmunds wins top Scania award
TruckEast Bury St Edmunds has been named Service Team of the Year in Scania’s UK annual awards.
The Suffolk-based dealer was ranked first among Scania’s UK network of 83 sites.
Branches were marked on six main performance criteria including MOT pass rate, Scania Assistance performance, customer satisfaction results, driver feedback and quality of customer vehicle maintenance over 12 months.
Branch manager Matthew Castle said: “We are incredibly proud and honoured to receive the Service Team of the Year award from Scania. Working in a highly demanding industry, and as a Scania branch, our customers’ expectations are understandably higher than ever. This is something my team fully understands and work consistently to meet and surpass those expectations; this award is a clear testament to their success.”
Martyn Clipston, group aftersales director, said: “This achievement is a direct reflection of the hard work, passion and dedication of the entire team at Bury St Edmunds. Their desire and ability to deliver the best service that they can for our customer base is evident and we couldn’t ask for more.”
Meanwhile, TruckEast Thetford secured third place in the Service Team of the Year competition while technician Louis Rogers won Scania’s Customer First Award.
