Spectrum joins Motor Ombudsman Code of Practice
Spectrum Insurance Services has joined the Motor Ombudsman Code of Practice for Vehicle Warranty Products.
Signing up to the Chartered Trading Standards Institute (CTSI)-approved Code underlines Spectrum’s commitment to exceeding legal obligations around customer service and following industry best practice guidelines in relation to the provision and administration of their warranty products.
These include using jargon-free communication and advertising, providing tailored advice and information to vehicle owners, and maintaining an effective internal complaints process
Andrew Brown, subscriber operations manager at The Motor Ombudsman, said: “We are pleased to welcome Spectrum Insurance Services to our Vehicle Warranty Products Code. This reflects their customer-centric philosophy and devotion to going the extra mile to ensure that policyholders receive the very best levels of service, from the point of purchase, to having a vehicle repaired in the event of a claim.”
Russ Kitchin, managing director at Spectrum Insurance Services, said:
“Gaining accreditation to the Code reinforces our dedication to delivering customer service which surpasses the expectations of today’s discerning consumers, and to upholding the highest standards of best practice in the industry.”
