Marking Cybersecurity Awareness Month, Autotech Connect has warned of the growing threat of cybercrime to independent repairers.
According to the UK’s Cyber Security Breaches Survey 2024, half of all businesses experienced a cyber attack or breach in the past year.
Attacks on larger dealer groups are well-publicised, but Autotech Connect warns the threat to smaller shops is very real, with 81% of UK businesses affected by cyber attacks falling into the SME category.’
Meanwhile, the damages can be so much worse for smaller businesses, with as many as 60% of SMEs ceasing trading within six months of an attack.
Independent bodyshops are particularly vulnerable due to high levels of digitalisation within work processes now.
Cybercrime threat
Laurence Abbott, managing director, Autotech Connect, said: “ While computers remain a primary target, pre-installed antivirus software has made them less accessible to attackers. Instead, the real threat now lurks in everyday devices such as phones and tablets—gadgets integral to both our personal and professional lives that often slip through the cracks of a business’s cyber defences.
“Their ubiquitous presence, combined with a lack of robust security measures, makes them ideal entry points for malicious hackers.”
He said that cyber criminals exploit easy gateways like unsecured Wi-Fi connections or third-party apps to infiltrate these devices and once compromised, they can harvest sensitive information through chat messages, emails, or apps.
Further, phishing attacks against an employee’s number or email can grant cybercriminals access to sensitive business information or even bypass two-factor authentication, allowing them to infiltrate more secure systems.
Tackling cybercrime
Abbott continued: “The automotive industry has reached an inflection point where cyber threats are no longer a distant concern but a present reality. For independent garages, this necessitates a comprehensive understanding of the entire cyber ecosystem. Every Wi-Fi network, every connected device, and every digital interface presents a potential vulnerability. Recognising these potential weak points is the first step toward safeguarding business operations.
“While installing antivirus software on devices is the first step towards creating a barrier against cyber intruders, they must consider every devise and touchpoint within their cyber ecosystem to understand the vulnerabilities.
“The consequences of inaction could be dire, affecting not just a garage’s bottom line but their hard-earned reputation.”
