Motor Ombudsman New Car Code celebrates two decades

The Motor Ombudsman is marking two decades since its Motor Industry Code of Practice for New Cars received full ‘Stage Two’ approval from the former Office of Fair Trading (OFT).

The New Car Code was the first Code of Practice from any industry to achieve this prestigious status.

Being given the green light in September 2004 meant that the Code was deemed to be effective in promoting and safeguarding the interests of motorists, and provided added protection to consumers when buying a new car.

Now, the New Car Code outlines a total of 30 commitments for businesses, which include using easy-to-understand messaging in customer documentation and promotional material, presenting warranty terms in plain English and clearly listing any exclusions, and making spare parts available from the time a new model is launched.

Businesses equally promise to take effective action in order to ensure that consumers receive a fair and swift response should a complaint arise.

Motor Ombudsman

Bill Fennell, chief ombudsman and managing director of The Motor Ombudsman, said: “Celebrating two decades of the New Car Code is a testament to our sustained commitment to driving even higher standards in our industry. The guidelines highlighted by the Code are as relevant today as they were 20 years ago, and remain pivotal in the delivery of exceptional service by vehicle manufacturers.

“We are immensely proud of the impact and legacy that the New Car Code has created to date, and it will continue to both evolve in line with the changing automotive sector, and act as a beacon of industry standards for existing businesses and new vehicle manufacturers that launch in the UK going forward.”