Marshall Motors opts for Auxillis Accident Aftercare solution
Auxillis has formed a new partnership with automotive retailer Marshall Motor Group, providing its Auxillis Accident Aftercare programme and vehicle replacement service.
One of the UK’s largest motor retail groups, Marshall represents 24 of the world’s most popular car, van, truck and bike manufacturers from 143 stores situated across 34 UK counties. As retailers of new and used cars and vans, Marshall’s vehicles range from the everyday to the high-performance luxury sports car.
Auxillis Accident Aftercare
The Auxillis Accident Aftercare solution is a complimentary service that can help to quickly and efficiently get customers back on the road. From vehicle recovery, to co-ordinating repairs and arranging replacement vehicle hire, the new partnership is designed to enhance customers’ ownership experience.
Auxillis states that management of efficient, high-quality repair to manufacturer specification via Marshall’s own repair bodyshops ensures vehicles are repaired to their original standard and warranties are protected. This also boosts bodyshop revenue and increases customer retention.
Martin Casha, CEO at Marshall Motor Group, said of the Auxillis Accident Aftercare solution:
“We’re committed to ensuring every Marshall Motor Group customer experiences the same high quality of care. By partnering with Auxillis we can ensure that in the event of an accident, help is at hand. The Auxillis team will do everything they can to take away the stress and inconvenience of a vehicle accident and a key part of this is getting back on the road quickly with a suitable replacement vehicle.”
Shared values
Auxillis’ dedicated account management team have worked closely over a number of months with the Marshall Motor Group team to develop a strategic, consultative approach to mutual organic growth.
Andrew Jager, head of automotive at Auxillis, added:
“Auxillis are delighted to be partnering with such a well-established brand as Marshall Motor Group. It has been clear through the implementation of this new relationship that both Marshall and Auxillis share similar values and commitment to customer service excellence, brand retention and organic growth. Our teams will continue to work collaboratively to enhance the post-accident support provided to Marshall customers.”
