INEOS Automotive joins Motor Ombudsman code

The Motor Ombudsman has announced that vehicle manufacturer INEOS Automotive has secured accreditation to its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice for New Cars, and Vehicle Sales.

It joins a portfolio of 45 carmakers in the UK that have so far pledged to industry best practice, and to going beyond the standards required by law with regards to the provision of new vehicles and new car warranties.

Following the New Car Code sees brands committing to a series of guidelines, including ensuring that all vehicles are manufactured to a high standard and spare parts are available to allow routine maintenance and repairs.

New Car Code

It also says that warranty terms should be written in plain English and clearly list any exclusions, and that swift and cost-effective customer complaints handling procedures follow a dispute.

Bill Fennell, chief ombudsman, said: “With a reputation for engineering excellence and innovation, we are delighted to welcome INEOS Automotive to our Motor Industry Codes of Practice. They are a valued addition to our accredited business network, and we look forward to sharing our mutual expertise. This comes as part of our overriding goal of continuing to drive standards even higher in the automotive sector and shaping best practice for the benefit of businesses and consumers.”

George Ratcliffe, commercial director at INEOS Automotive, added:

“Accreditation to The Motor Ombudsman’s Codes of Practice underlines our dedication to delivering products and customer service that continually exceed the expectations of today’s customers.”