IAAF and Motor Ombudsman announce ADR partnership

The Independent Automotive Aftermarket Federation (IAAF) has enhanced its support package for over 3,000 independent garage members by offering access to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service.

​This new benefit is designed to help garages manage and resolve consumer disputes more efficiently and effectively.

The Motor Ombudsman provides a CTSI-approved ADR service, ensuring that garages can handle customer complaints with a structured and impartial process.

​IAAF members will now have access to The Motor Ombudsman’s ADR services, allowing them to address and resolve disputes outside of court, which can save time, reduce costs, and enhance their reputation for fairness and transparency.

​​Mark Field, chief executive of IAAF, said: “We are continuously developing our support offerings to better serve our members. By providing access to The Motor Ombudsman’s ADR services, we are equipping our garage members with a powerful tool to manage customer relations and uphold the high standards that our federation stands for. This is yet another step in our ongoing commitment to supporting the growth and success of independent garages.”

​Bill Fennell, managing director and Chief Ombudsman, added:

“We are excited to join forces with IAAF and support its members in achieving higher industry standards. This not only helps businesses enhance their credibility, but also provides an independent and impartial approach to managing customer relations and disputes swiftly and fairly.”