Fix Auto to provide ‘industry leading’ HR service to network

Fix Auto UK has launched a unique partnership that will ensure each franchise partner has “an industry-leading” human resources support service.

The network has bought into the services provided by Connor, a leading provider of HR support. The strategic collaboration ensures every franchisee has access to professional assistance in the field – including assistance with employment law, assistance with employee relations issues, and wider HR/people strategies.

Fix offers ‘industry leading’ HR service to network

The new service complements the existing support already provided to franchisees through its relationship with In-House HR, which provides a comprehensive system of business support tools encompassing compliance, health and safety and training specifically developed for businesses operating within the automotive sector.

As part of the arrangement, all franchise partners will receive an initial consultation to enable the Connor team to understand their current HR/people footprint, processes and procedures. They will have access to a raft of documents and templates including contracts of employment, disciplinary and grievance policies, and performance management policies and procedures. On-going support includes quarterly HR and employment law updates and newsletters, a six-month review with management teams, access to Connor’s HR advice team and access to its parent company, NFP, which is part of the Aon Insurance group of companies.

Jargon free HR support

Commenting on the “industry leading” Fix Auto HR support, Fix Auto UK managing director Ian Pugh said:

“Our franchisees have asked for additional HR support and we have simply answered their calls. Our existing support service has been excellent, but, as ever, we are always striving to increase our service levels and Connor will meet those requirements.

“What struck me when we were exploring various options was that Connor offers a passionate, jargon free, HR support service that, like ourselves, is completely national.

“This latest collaboration reflects our commitment to providing our franchise partners with the best possible support, enabling them to operate more efficiently and effectively. By investing in our partners’ HR needs we are investing in their success and the continual growth of Fix Auto UK.”

Steve Foulger, director of HR services and organisational change for Connor, added:

“We’re delighted to provide support and advice across the expanding Fix Auto community. We understand how difficult running a small business can be, and how inaccessible good advice and support can sometimes be. We pride ourselves on great customer service, giving clear and effective advice, and helping franchise owners and managers to do the right thing for their people, and their business.”