MG Motor celebrates Motor Ombudsman certification
MG Motor UK and its nationwide retail network has secured accreditation to three of the Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.
It has been accredited to The Motor Ombudsman’s New Car Code, the Codes of Practice for Vehicle Sales, and the Service and Repair Code.
As part of the New Car Code, MG Motor UK commits to delivering high standards of service, beyond those required by law, in relation to the supply of new car. This includes presenting warranty documents in clear and plain English, and adopting swift and cost-effective customer complaints handling procedures.
The Codes of Practice for Vehicle Sales ensures sales transactions are in line with industry best practice, while the Service and Repair Code means the vehicle manufacturer’s authorised repairers have pledged to use open and transparent pricing, the provision of invoices that match quoted costs, and to employ competent and conscientious staff that act in the best interests of vehicle owners.
MG Motor UK’s commercial director Guy Pigounakis said: “A triple accreditation to The Motor Ombudsman’s Codes of Practice underlines our continued focus to meeting the needs of today’s discerning drivers, underlined by one of the most popular product ranges in the UK. Having first-hand access to information and counsel from a leading authority in the automotive sector will add significant value to our business and customers, and will ensure that our complaints handling procedures are always at the forefront of best practice.”
