Fix Auto UK names new network manager
Fix Auto UK has named Luke Peers in the new role of network manager, responsible for managing and facilitating the network’s repair volumes by directly overseeing its regional post-coded deployment process.
Reporting to head of corporate clients Rob Pugh and working closely with Fix Auto UK’s regional business managers and its customer service centre, he steps up from the position of network performance consultant.
Pugh said: “This is yet another vital appointment as we strive to continually provide an industry-leading service, not just to our Franchise Partners, but also to our insurer clients. Ultimately, we felt we wanted to further improve the way in which we manage our work deployment processes, headed by a single point of contact.
“Luke’s previous role ensured he was already at the heart of that process. He will now oversee all aspects and management of the process to ensure a smooth and faultless service. In essence, Luke will be the standout conduit between our customer service centre ‘hub’ and our repairers.”
Peers said: “This is a great opportunity to truly make an impact on the whole repair process for the benefit of the entire network, our insurer clients and, above all, motorists who rely on Fix Auto UK to repair their vehicles as quickly as possible. I’ve been emersed within the network for five years now and our goal is always to provide an unrivalled end-to-end service for our insurer clients and our Franchise Partners. It really is a huge responsibility and one I respect.”
