Service Certainty promotes from within
Service Certainty has appointed Richard Eadie to the newly created position of operations director.
This comes after it announced it is on course to deliver 130% of pre-pandemic levels, driven by organic growth with existing clients, new clients, new products and entering new markets.
He said: “The journey since joining Service Certainty back in February 2018 has been incredible. Seeing how much we have achieved in a short space of time makes me immensely proud. From moving premises, building teams to meet ever increasing client demand and the global rollout of our tech, it has all been a great challenge and learning curve for me.
“Last year was difficult for everybody but as a business we adapted, supported our staff and clients throughout and became a more agile and successful business as a result.”
Graham Clarke, managing director, said: “We are thrilled to be able to promote from within and recognise Rich’s contribution to the business. Along with appointments in IT and new apprentices we are continuing to invest in talent and grow the team to manage additional demand from both existing and new clients. We have successfully diversified the business and now process more jobs than we did pre-pandemic, which is a fantastic place to be.”
