RAC secures EV contract with Renault
The RAC has secured a contract with Renault UK to provide roadside assistance for all its brand-new electric vehicles (EVs) as well as all those EVs still covered by its three-year warranty.
Renault’s decision to appoint the RAC as its breakdown partner is a move away from the previous model which was primarily centred on recovery of vehicles as opposed to roadside repairs.
RAC head of OEM Roadside John Ellis said: “We’re very proud of our longstanding relationship with Renault and even prouder to have taken it a step further by being awarded the contract to provide roadside assistance for all its new and warrantied electric vehicles.
“As number-one for EV breakdown we’re ideally placed to come to the aid of any of Renault’s customers who might need help at the roadside. Should a driver accidentally run out of charge or be disappointed to find a public charge point that’s not working, we’re ready to help thanks to our lightweight, engine-driven RAC EV Boost charging system – technology that will be fitted to one in every five RAC patrol vans by the end of next year.
“And, if customers end up stranded for some other reason such as a double puncture or a suspension issue, our patrols can use the All Wheels Up recovery system to rescue them, which means they don’t have to wait for a flatbed to attend.”
Mark Thomason, director of quality and service at Renault UK, said: “I am extremely pleased that we’re able continue to develop the services we offer for our customers with our long-term partner, the RAC. Together we are working hard to ensure all the key elements are in place to provide our customers with a seamless ownership experience, whether that be EV, Hybrid or ICE Renault vehicle.”
