Marshall and AX extend partnership
Marshall Motor Group has extended its partnership with AX by three years.
The two companies have collaborated since 2009 to provide a seamless accident aftercare service to Marshall Motor Group customers.
The new deal, which covers accident aftercare across all Marshall Motor Group sites, will see the brands partner until at least 2023.
Scott Hamilton-Cooper, director of sales and operations for AX, said: “Marshall Motor Group is highly respected for its service levels and customer-centric approach – we are thrilled to extend our journey with the firm for at least another three years. We work very closely, and our partnership is a great example of two experts in their field coming together to provide customers with an even better experience.”
Neil Tonks, group aftersales director and divisional director at Marshall Motor Group, said: “Our philosophy dictates that the customer is the boss; it is essential to provide exemplary service and an outstanding overall customer experience. In turn, this undoubtedly boosts customer retention. To achieve these goals, it is essential to choose strategic business partners wisely, and we are delighted to partner with AX for another three years – a firm that shares the same philosophy as Marshall Motor Group.”
