Copart UK has been awarded the CCA Global Standard Accreditation by the Customer Contact Association for a second year.
The standard recognises performance in customer contact operations. Copart won the award after a two-day assessment of its Customer Support Centre and Claims Settlement teams at its Customer Excellence Centre in Bedford.
Jane Pocock, managing director of Copart UK & Ireland, said: “We’re thrilled to retain our globally recognised accreditation despite the challenges of the pandemic, and I was particularly pleased to see such positive feedback around how we have communicated with, recognised, and supported our people during this time.
“The assessment has really highlighted Copart’s resilience during a crisis and the determination of our customer contact teams to continue delivering outstanding professionalism and industry-leading customer.”
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Plenham Ltd is the publisher of UK collision repair industry leader Bodyshop. With the publication running for 37 years, Plenham is also proud of its Bodyshop Awards and 30 Under 30: Rising Stars event, and its IBIS Worldwide international conference programme.
Since its inception in 2001, the International Bodyshop Industry Symposium (IBIS) has attained unique success and recognition as the world’s only global collision repair market conference provider.
