BVRLA rises to 2020 challenges
Member satisfaction in BVRLA rose to 82% last year, according to its Annual Review.
The report also found that 75% feel that the association delivers good value for money, with the same number of members saying they would recommend joining the association to others.
Members report that the three most important benefits of membership are being part of the trade body that represents the voice of the industry, provides information and advice, and brings status and credibility to their business.
BVRLA chief executive Gerry Keaney said: “2020 will go down in the history books as being one of the toughest times that the world has faced. We have all had to adapt and respond at pace, and our resilience has been tested. But I am very proud of what we have achieved and am delighted to share the Annual Review, which provides a comprehensive overview of our work in the past year.”
He continued: “Although we are making big strides in increasing member satisfaction and influencing government policy, we still have a lot of work to do. 2021 could be an even tougher year and the BVRLA will continue to support its members as we work together on key issues affecting us all, including business recovery, Covid-19 response, road transport decarbonisation and EU exit.”
