BCF reports record levels of satisfaction
The British Coatings Federation’s (BCF) recent member survey showed record satisfaction scores for BCF services, with an average rating of 8.2 out of 10 across 12 categories.
The highest satisfaction rating related to BCF support in helping members prepare for Brexit, followed by member communications, response during the Covid crisis and staff service.
Overall, 94% of respondents said BCF was meeting their needs, with only five per cent saying their needs were only partially being met. Almost 300 people took part in the survey, a threefold increase on last year.
BCF CEO Tom Bowtell said: “I’m delighted at the continued high levels of satisfaction and support for the BCF from our membership. It’s clear from members’ feedback that sustainability should be a key area of our future focus. Members are also very concerned about the future UK chemical regulations such as UK REACH, and see this as a major opportunity for BCF to support the industry.”
