Toyota adds centralised parts supply contact
Toyota (GB) has announced that the majority of its Toyota and Lexus Centres are able to support emergency and critical workers, including NHS staff, across the UK, however they will be operating with reduced staffing due to the coronavirus crisis.
As a result, TGB is introducing an additional centralised parts supply contact for all UK mechanical repair and body repair operations.
“Should anyone requiring assistance in identifying an operational localised genuine Toyota and Lexus parts supplier, they should email [email protected] with details of their needs and location, and we will swiftly provide them with a number of parts sourcing options,” said Paul Clack, Toyota’s national body and paint development manager.
“TGB is operating an emergency, including NHS, and critical workers policy on all parts orders, so we would respectfully ask you to ensure that your customer meets this criteria,” he added.
In addition, TGB will require the following details when an order is placed:
- Vehicle Identification Number (VIN)
- Vehicle Off Road (VOR) status
- Parts list (parts quantity cannot exceed repair quantity per vehicle)
- Evidence of proof used to establish emergency, NHS or critical worker status (ie, ID card, mail from work address, etc)
