Motor Ombudsman adds coronavirus category
The Motor Ombudsman has upgraded its online Knowledge Base with a new category on the coronavirus.
The set of questions under the coronavirus heading touches on subjects such as the implications of the six-month extension of MOT certificates, how to find a local garage if the consumer’s regular business has shut its doors on a temporary basis, and the recommended next steps if a service has been pre-booked to be undertaken in the coming weeks.
Similarly, the concern of a manufacturer’s warranty agreement being invalidated if a vehicle owner is unable to service their car due to self-isolation, is also discussed.
Other areas that are covered in the new category relate to the dispute resolution process, namely the procedures that have been put in place by the Motor Ombudsman to ensure an uninterrupted service during the current period of remote working, as well as what a consumer is able to do in the event that they are not receiving a response to their complaint from a business.
Bill Fennell, chief ombudsman and managing director of the Motor Ombudsman, said: “The latest government advice and restrictions to help stem the transmission of the coronavirus have naturally had an impact on the automotive retail and aftermarket sectors. Therefore, our objective with launching the new category on the Knowledge Base was to provide motorists with a one-stop hub of information to help address some of the key questions and concerns about vehicle ownership and maintenance, and ensure that they are up-to-date with the latest measures that have been put in place in what is a very fast-changing landscape.”
