Jaguar, Land Rover showrooms to open
All 173 Jaguar and Land Rover retailer showrooms have introduced a range of measures to ensure a safe reopening on Monday.
Measures include floor markings to aid social distancing, opening of non-fire doors, availability of hand sanitiser to customers and more frequent cleaning of washroom facilities while staff will wear face-masks.
Customers will be given staggered appointment times, and test drives will be unaccompanied. Static showroom models will be locked and opened on request, and subsequently cleaned before being re-locked. Documentation where possible will be exchanged digitally negating the use of paper and pens.
Vehicles which have been serviced will be sanitised before handover, while customers who are taking delivery of their new Jaguar or Land Rover for the first time will be sent a video handover, giving peace of mind when receiving their vehicle.
JLR UK managing director Rawdon Glover said: “We are clear it is essential to operate in a new way that safeguards our customers and retail partners. We’ve worked hard, in particular over the past few months, with our network and relevant industry bodies to develop a set of guidelines to ensure we achieve the highest standards.
“While the Jaguar and Land Rover retail environment is very well suited to achieve this with fully trained staff, we also have a range of other ways our customers can interact with us, whether virtually or using ‘at home’ services.”
