CAPS users get access to Service Certainty

Service Certainty has integrated with CAPS, meaning the 1,200-plus bodyshops and 65 work providers that use CAPS can now also use Service Certainty technology.

Service Certainty technology enhances the level and quality of visual information gathered during claims processing by providing the driver with clear instructions for taking the required images of the damage as requested by an assessor or repairer.

This integration significantly extends access to Service Certainty, as CAPS exchanges in excess of one million unique claims per annum and performs upwards of one million operations per day.

The functionality is available to all CAPS connected bodyshops and the initial phase of full integration with bodyshop management systems is now live for users of BMS-Eclipse and in test with EMACS. This first stage already provides over 550 bodyshops with “out of the box” access to the fully integrated solution.

Graham Clarke, Service Certainty managing director, said: “Our integration with CAPS means that the large and growing network of CAPS-enabled bodyshops, work providers and other suppliers in the vehicle repair supply chain can access our technology. They will all benefit in terms of security, integrity and a reduction in time wasted.

“Providing fast access to high-quality images of the damage and the location of the incident can significantly reduce the cost and time it takes to process a vehicle claim, which ultimately means better customer service. The fact that the policyholder or driver can use the system to upload specific images of damage, even at the scene of the accident, is empowering. The technology provides a level of transparency that brings the customer a step closer to a successful outcome, which is exactly what they want from the claims process.”

David Neave, chair of the CAPS National Advisory Council, said: “This integration brings CAPS closer to its mission of achieving a connected motor claims ecosystem, in which all parties can share data and collaborate to reduce cost and increase customer satisfaction.

“Data enables faster and better decisions and brings greater certainty to motorists during a challenging time, when their vehicle is out of action. Sharing data enables the sector to drive innovation and increase agility. Both are essential to deliver a better claims process now and in the future, with technology that empowers customers to interact at a higher level.”