Motor Ombudsman tool passes 100,000 views

The Motor Ombudsman has received over 100,000 article views on its Knowledge Base since the online facility was launched at the beginning of 2019.

The tool was introduced in January to make it faster and simpler for motorists to resolve common queries or complaints in relation to buying, owning and maintaining a car.

From the views that have been recorded across all articles during the first three quarters of this year, the conditions for getting a deposit refund when buying a new or used car, proved the most frequently consulted piece of information overall, with nearly 4,500 views.

The second most called on article with nearly 2,800 views was in the Service and Repair category, which explains the steps to take if a garage has not rectified a problem with a vehicle.

A customer deeming a car to have been mis-sold, because of factors such as an undisclosed service history or a higher than stated mileage, was the third most prominent concern of motorists between January and September, attracting just over 2,600 views during this period.

Damage caused to a consumer’s car or property whilst in the care of a garage, what to do next if the internal complaints process of a business has been exhausted, and the suggested approach if a repairer is unable to diagnose an intermittent car fault, were amongst some of the other most referred to articles so far this year across the Knowledge Base categories.

In addition, following the growth in demand for zero emission cars across the UK, The Motor Ombudsman has unveiled a sixth section within the Knowledge Base focused on some of the expected consumer contacts surrounding the purchase and servicing of electric vehicles.

These touch on subjects such as whether battery-powered cars require an MOT, and whether they fall within the remit of the Codes.

Bill Fennell, chief ombudsman and managing director at The Motor Ombudsman, said, ‘We are very pleased to have reached the significant milestone of 100,000 views in a relatively short space of time, which reinforces the importance of the Knowledge Base as a ‘go-to’ information tool for vehicle owners.’