Inchcape and AX are friends reunited

Inchcape has begun a new partnership with recently rebranded AX as the provider of its accident management and vehicle replacement service.

The new contract signals the reinstatement of a relationship between Inchcape and AX that goes back more than 14 years.

AX provides a class-leading suite of accident assistance services, as well as innovative connected devices, management software and intelligence designed to help dealers retain customers and improve satisfaction.

Andrew Middleton, aftersales director at Inchcape, said, ‘As a leading automotive retailer, our customers expect the very best in customer service and we strive to provide that in every aspect of our business, likewise we expect that same level of service to be provided by any partners we work with and we believe that AX mirrors our high standards.’

AX has over 17 years of experience in providing FNOL accident assistance services, while enabling dealer workshops and bodyshops to upsell OEM parts, materials and labour.

Scott Hamilton-Cooper, operations director for AX, said, ‘Inchcape has been one of our closest partners within the Group, so we’re naturally very pleased to once again support their network and tens of thousands of customers with our customer-first accident assistance service.’