VW launches Rent-a-Car sites
Volkswagen financial services UK has launched its first sites for Rent-a-Car in the UK.
The initial launch phase sees three Volkswagen retailers and two ŠKODA retailers operate the Rent-a-Car service from its existing showrooms.
Customers will be able to book online by choosing the retailer they want to collect from, booking the vehicle that they want from a selection of the two brands’ models, specifying the dates they want to hire it for and then paying online.
Research shows that a significant number of short-term car rental customers dislike collection locations, ‘hidden costs’ such as unclear damage, fuel and excess mileage charges and high-pressure sales techniques at the collection desk. This new service intends to address those concerns.
The Rent-a-Car service will provide customers with clear pricing of hire costs, and paperless vehicle check-in and out. This includes six-point photography of the vehicle to alleviate potential concerns in relation to vehicle damage charges.
