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Nationwide has appointed Gary Nicholls toa newly created role as Operations Director – Mobile Division. Gary will be responsible for ensuring that customers of Nationwide’s Mobile Restore and Motorglass services receive the same high quality repairs and service levels enjoyed by the 190,000 customers who pass through Nationwide’s 71 bodyshops every year.
Previously the Vice President of Retail Operations for autoquake.com, the online used car retailer, Gary has spent nearly 15 years in the automotive sector. At Autoquake.com, Gary was responsible for the company’s defleet and handover centres. The business grew rapidly over a short period of time into a high volume vehicle preparation and retail business. With prior experience at Carland, a GM owned Car supermarket group retailing nearly 20,000 cars per year, Gary was influential in its growth through all aspects of the business including retailing, preparation and its financial services business.
With a business MBA and solid, extensive experience in the automotive industry, Gary is well equipped to develop the systems and operational processes required to support the objectives of Nationwide. Nationwide’s Motorglass service formally launched on the 1 June 2010, so it is an exceptionally exciting time to be joining the business.
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